Main Article Content


Technology has affected the development of the education process over time. COVID-19 pandemic has forced educational facilities to close. Consequently, transformation from face-to-face educational approach to the E-learning approach has pushed the world to enter a new state of learning. This situation has elicited doubts about the implementation and the difficulties related with this immediate action. In this paper, statistical analysis was used on the filled survey by the instructors and students at the Hashemite University (HU) to investigate the quality of the E-learning process. Various factors such as e-content, Virtual Classroom (VC) and Learning Management System (LMS), and Technology Infrastructure affect E-learning process. A contradiction between instructors’ and students’ opinions regarding the usage of the E-learning at HU exists. Therefore, a set of recommendations was made to overcome the shortage in the E-learning process and to reach a full satisfaction about the quality of its implementation in future.


e-Learning COVID-19 e-content Virtual Classroom (VC) Learning Management System (LMS)

Article Details

Author Biographies

Sahar Idwan

Sahar Idwan is Professor in the Computer Science, Prince Al-Hussein Bin Abdallah II for Information Technology Faculty at Hashemite University, Zarqa – Jordan. She received her Ph.D. in computer science from Colorado school of mines, USA, 2005 and joined computer science department at Hashemite University, Jordan.  She was involved in many administrative positions; the vice dean of Prince Al-Hussein Bin Abdallah II for information technology Faculty (Sept. 2006- August 2009), chair of the Department of Computer Information Systems (Sept. 2006-August 2007), the director of the e-learning center at the Hashemite University (Sept. 2012-August 2013), the associate dean of school of engineering at AURAK – Ras Al Khaimah – UAE (2014-2018) and the Dean Prince Al-Hussein Bin Abdallah II for Information Technology Faculty – Jordan  (Sept. 2018-August 2020).

Dr. Sahar Idwan research interests include applied algorithms, moving objects, mobile computing, Bluetooth technology, Wi-Fi and Wi-Fi Direct technology, disaster management and recovery, mobile applications, IoT,  e-learning and application of computing as a scientific paradigm.  Her work appeared in prominent publications. She participated in numerous program committees and journal review boards. She also a member of Arabic research and ARABWIC ambassador for UAE and Jordan.

Ebaa Fayyoumi, Associate Professor

EBAA FAYYOUMI was born in Kuwait in 1978. She received the B.Sc. degree from Hashemite
University, Zarqa, Jordan, in 2000, the M.Sc. degree from University of Jordan, Amman, Jordan,
2002, and the Ph.D. degree from Carleton University, Ottawa, ON, Canada, in 2008. She has been
with the Faculty of Prince Hussein Bin Abdalla II for Information Technology, Hashemite University,
since 2008. Prior to joining Hashemite University, she was a Lecturer at Carleton University. Ebaa joined Princess Sumaya University for Technology in 2016-2018. Her current research interests include statistical syntactical pattern recognition, micro-aggregation techniques, secure statistical databases, machine learning, applied algorithm, mobile application, e-learning and Natural Language Processing. She got many awards during her academic life; one of them is Carleton University Medal on Outstanding Graduate Work in 2008.

Haneen Hijazi

Haneen Hijazi is an instructor at the faculty of Information Technology at the Hashemite University, Zarqa, Jordan. She received the B.Sc. in Software Engineering from the Hashemite University, Jordan in 2006, and the M.Sc. degree in Computer Science from Al-Balqaá Applied University, Jordan in 2012. In 2006, she joined the department of Software Engineering in the Hashemite University as a Computer Lab Supervisor. Since 2015, she has been an assistant instructor in the Faculty of Information Technology, Hashemite University. Her current research interests include Software Engineering with an emphasis on project management, risk management, quality assurance, eLearning, NLP, neural networks, and data science. Haneen was enrolled in several Tempus and Erasmus+ projects in which the Hashemite University was a partner.

Izzeddin Matar

Izzeddin Matar is currently Instructor in the software engineering department at Faculty of Information Technology, University of Petra , Amman– Jordan. He received his Master Degree in Software Engineering from Colorado Technical University, USA in 2004. His current research interests include software engineering,  mobile computing, Bluetooth technology, disaster management and recovery, IoT,  e-learning and application of computing as a scientific paradigm.  His work appeared in prominent publications.

How to Cite
Idwan, S., Fayyoumi, E., Hijazi, H., & Matar, I. (2021). COVID-19 Pandemic Endorses New Era of e-learning. Case Study: Hashemite University. Journal of E-Learning and Knowledge Society, 17(2), 56-65.


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