Main Article Content

Abstract

This paper aims to review the literature related to the experience of students and teachers in Higher Education in times of the COVID-19 pandemic. A Systematic Literature Review was conducted using the scientific databases Scopus and Web of Science, following the Preferred Reporting Items for Systematic Reviews and Meta Analyses (PRISMA) guidelines, structured in three stages of the experience: Pre-Core, Core and Post-Core. The results provided by the 105 studies selected for the review are heterogeneous and diverse in terms of the positive and negative factors and elements of the Higher Education Experience in the global health crisis. The method with the highest presence in the selected studies was quantitative with 51.4% and its main instrument was the questionnaire. Likewise, social interaction in the context of Higher Education is one of the most negatively impacted dimensions of the transition to distance education, with important implications for the mental health of students and teachers.

Keywords

Experience Higher Education Pandemic Review

Article Details

How to Cite
Ramirez-Barrera , A., Rojas-Berrio, S., Rincon-Novoa, J., & Montoya-Restrepo, L. A. (2024). Experiences in higher education in times of pandemic: a systematic review of the literature. Journal of E-Learning and Knowledge Society, 20(1), 37-46. https://doi.org/10.20368/1971-8829/1135902

References

  1. Ali, W. (2020). Online and Remote Learning in Higher Education Institutes: A Necessity in light of COVID-19 Pandemic. Higher Education Studies, 10(3), 16.
  2. Alsoud, A. R., & Harasis, A. A. (2021). The impact of covid-19 pandemic on student’s e-learning experience in Jordan. Journal of Theoretical and Applied Electronic Commerce Research, 16(5), 1404-1414.
  3. Aristovnik, A., Keržič, D., Ravšelj, D., Tomaževič, N., & Umek, L. (2020). Impacts of the COVID-19 pandemic on life of higher education students: A global perspective. Sustainability, 12(20), 1-34.
  4. Baik, C. (2018). The international student experience in australian higher education: Ongoing challenges and emerging issues. Higher Education Forum, 15, 91-103.
  5. Banda, T. (2022). Student Experiences in Accessing Learning Higher Education During Covid-19: Case of a University in Malawi. South African Journal of Higher Education, 36(4), 188-204.
  6. Bartolic, S., Matzat, U., Tai, J., Burgess, J. L., Boud, D., Craig, H., Archibald, A., De Jaeger, A., Kaplan-Rakowski, R., Lutze-Mann, L., Polly, P., Roth, M., Heap, T., Agapito, J., & Guppy, N. (2022). Student vulnerabilities and confidence in learning in the context of the COVID-19 pandemic. Studies in Higher Education, 1-13.
  7. Becker, L., & Jaakkola, E. (2020). Customer experience: fundamental premises and implications for research. Journal of the Academy of Marketing Science, 48, 630-648.
  8. Bitner, M. J., Booms, B. H., & Tetreault, M. S. (1990). The Service Encounter: Diagnosing Favorable and Unfavorable Incidents. Journal of Marketing, 54(1), 71-84.
  9. Bunn, M., Bennett, A., & Burke, P. J. (2019). In the anytime: Flexible time structures, student experience and temporal equity in higher education. Time and Society, 28(4), 1409-1428.
  10. Carter, R. A., Rice, M., Yang, S., & Jackson, H. A. (2020). Self-regulated learning in online learning environments: strategies for remote learning. Information and Learning Science, 121(5/6), 311-319.
  11. Chicaiza-Becerra, L., Riaño-Casallas, M. I., Rojas-Berrio, S. P., & Garzón-Santos, C. (2017). Revisión Sistemática de la Literatura en Administración. Documentos Escuela de Administración y Contaduría Pública FCE – CID, (29), 1-18.
  12. Chiu, S. K., & Lee, J. (2019). Innovative experiential learning experience: Pedagogical adopting Kolb’s learning cycle at higher education in Hong Kong. Cogent Education, 6(1).
  13. De Keyser, A., Verleye, K., Lemon, K. N., Keiningham, T. L., & Klaus, P. (2020). Moving the Customer Experience Field Forward: Introducing the Touchpoints, Context, Qualities (TCQ) Nomenclature. Journal of Service Research, 23(4), 433-455.
  14. Dewey, J. (1927). The public and its problems: An essay in political inquiry. Penn State Press.
  15. Dewey, J. (1948). La experiencia y la naturaleza. Fondo de Cultura Económica.
  16. Durmaz, A., Dicle, A., Cakan, E., & Cakir, Ş. (2012). Effect of screen-based computer simulation on knowledge and skill in nursing students’ learning of preoperative and postoperative care management: a randomized controlled study. Computers, Informatics, Nursing: CIN, 30(4), 196–203.
  17. Eberle, J., & Hobrecht, J. (2021). The lonely struggle with autonomy: A case study of first-year university students’ experiences during emergency online teaching. Computers in Human Behavior, 121.
  18. Edelman, D. C., & Singer, M. (2015). Competing on Customer Journeys. Harvard Business Review, 93(11), 88-100.
  19. Feldman, J. (2020). An ethics of care: PGCE students’ experiences of online learning during covid-19. Critical Studies in Teaching and Learning, 8(2), 1-17.
  20. Gaikwad, H. V, & Kulkarni, S. S. (2021). Unmasking students’ learning experiences during coronavirus pandemic. Journal of Engineering Education Transformations, 34(Special Issue), 219-225.
  21. Grinard, M. L. (2023). Tendencias del marketing en línea y su aplicación en la promoción de las instituciones de educación superior. Revista Saberes APUDEP, 6(1), 39-52.
  22. Guerra, A. T., Bruse, M. V., Aguilera, E. R., Sánchez, T. L., Pupo, O. J., & Sosa, M. A. (2023). Experiencias de la educación a distancia durante la pandemia de Covid 19 en Holguín. Correo Científico Médico, 26(4).
  23. Hamilton, R., & Price, L. L. (2019). Consumer journeys: developing consumer-based strategy. Journal of the Academy of Marketing Science, 47(2), 187-191.
  24. Hebebci, M. T., Bertiz, Y., & Alan, S. (2020). Investigation of Views of Students and Teachers on Distance Education Practices during the Coronavirus (COVID-19) Pandemic. International Journal of Technology in Education and Science, 4(4), 267-282.
  25. Jain, R., Aagja, J., & Bagdare, S. (2017). Customer experience – a review and research agenda. Journal of Service Theory and Practice, 27(3), 642-662.
  26. Kalmar, E., Aarts, T., Bosman, E., Ford, C., de Kluijver, L., Beets, J., Veldkamp, L., Timmers, P., Besseling, D., Koopman, J., Fan, C., Berrevoets, E., Trotsenburg, M., Maton, L., van Remundt, J., Sari, E., Omar, L. W., Beinema, E., Winkel, R., & van der Sanden, M. (2022). The COVID-19 paradox of online collaborative education: when you cannot physically meet, you need more social interactions. Heliyon, 8(1), e08823.
  27. Katz, V. S., Jordan, A. B., & Ognyanova, K. (2021). Digital inequality, faculty communication, and remote learning experiences during the COVID-19 pandemic: A survey of U.S. undergraduates. PLoS ONE, 16(2), 1-16.
  28. Kitchenham, B., Pretorius, R., Budgen, D., Pearl Brereton, O., Turner, M., Niazi, M., & Linkman, S. (2010). Systematic literature reviews in software engineering – A tertiary study. Information and Software Technology, 52(8), 792-805.
  29. Kobysheva, L., Luginina, A., Gafiatulina, N., & Artamonova, Y. (2021). Organization of higher education in context of digitalization: online learning experience at pandemic, development trends. E3S Web of Conferences, 273, 12052.
  30. Laher, S., Bain, K., Bemath, N., de Andrade, V., & Hassem, T. (2021). Undergraduate psychology student experiences during COVID-19: challenges encountered and lessons learnt. South African Journal of Psychology, 51(2), 215–228.
  31. Langegård, U., Kiani, K., Nielsen, S. J., & Svensson, P. A. (2021). Nursing students’ experiences of a pedagogical transition from campus learning to distance learning using digital tools. BMC Nursing, 20(1).
  32. Lemon, K. N. and Verhoef, P. C. (2016). Understanding customer experience throughout the customer journey. Journal of Marketing, 80(6), 69-96.
  33. Liu, Q., Geertshuis, S. and Grainger, R. (2020). Understanding academics’ adoption of learning technologies: A systematic review. Computers and Education, 151.
  34. Lusch, R. F. and Vargo, S. L. (2006). Service-dominant logic: reactions, reflections, and refinements. Marketing Theory, 6(3), 281-288.
  35. Maqableh, M., & Alia, M. (2021). Evaluation online learning of undergraduate students under lockdown amidst COVID-19 Pandemic: The online learning experience and students’ satisfaction. Children and Youth Services Review, 128.
  36. Marinoni, G., Van’t Land, H., & Jensen, T. (2020). The impact of Covid-19 on higher education around the world. IAU global survey report, 23, 1-17.
  37. Montoya-Restrepo, I. A., Rojas-Berrío, S. P., & Montoya-Restrepo, L. A. (2022). Burnout estudiantil por Covid-19: Un estudio en universidades colombianas. Panorama, 16(30), 139-160.
  38. Nguyen, H. N., Nguyen, T. T. P., Phan, T. D., Pham, C. T., & Tran, T. T. (2022). Addressing the interplay amongst university support, student experience, and university brand image at Vietnamese higher education institutions. Problems and Perspectives in Management, 20(2), 311-320.
  39. Oktavia, T., Meyliana, Supangkat, S. H., & Prabowo, H. (2018). A comparison of learning experience: Social learning systems and e-learning systems in higher education institution. ICIC Express Letters, Part B: Applications, 9(12), 1201-1208.
  40. Pang, H.-K. (2013). Service blueprint applying strategy review for SME. Creating Global Competitive Economies: 2020 Vision Planning and Implementation. In Proceedings of the 22nd International Business Information Management Association Conference, IBIMA, 3, 1689–1689.
  41. Parusheva, S., Aleksandrova, Y., & Hadzhikolev, A. (2018). Use of social media in higher education institutions - an empirical study based on bulgarian learning experience. TEM Journal, 7(1), 171-181.
  42. Paul, J., & Criado, A. R. (2020). The art of writing literature review: What do we know and what do we need to know? International Business Review, 29(4), 101717.
  43. Pérez Rave, J. P., Jaramillo Álvarez, G. P., & Velásquez Henao, J. D. (2012). ¿ Cómo identificar la literatura “poco-vital” y cuantificar su representatividad? Aplicación al problema del vendedor viajero. Ingeniería Industrial. Actualidad y Nuevas Tendencias, 3(8), 51-60.
  44. Petchamé, J., Iriondo, I., Villegas, E., Riu, D., & Fonseca, D. (2021). Comparing face-to-face, emergency remote teaching and smart classroom: A qualitative exploratory research based on students’ experience during the covid-19 pandemic. Sustainability, 13(12).
  45. Power, E. J., & Handley, J. (2019). A best-practice model for integrating interdisciplinarity into the higher education student experience. Studies in Higher Education, 44(3), 554-570.
  46. Rincon-Novoa, J., Rojas-Berrio, S., & Robayo-Pinzon, O. (2022). Citizen experience in public transport: A systematic review and future research agenda. International Journal of Consumer Studies, 46(2), 540–557.
  47. Robayo-Pinzon, O., Rojas-Berrio, S., Rincon-Novoa, J., & Ramirez-Barrera, A. (2023). Artificial intelligence and the value co-creation process in higher education institutions. International Journal of Human–Computer Interaction, 1-17.
  48. Rodríguez, C. E. (2023). Reconfiguración de Entornos Personales de Aprendizaje en Educación Superior. Revista de Educación a Distancia (RED), 23(71).
  49. Sabogal Russi, L. F., & Rojas-Berrio, S. P. (2019). Evolución del marketing experiencial: una aproximación teórica a su definición-Revisión Sistemática de Literatura. Entramado, 16(1), 94-107.
  50. Sadeghi, M. (2019). A shift from classroom to distance learning: Advantages and limitations. International Journal of Research in English Education, 4(1), 80-88.
  51. Sailer, M., Schultz-Pernice, F., & Fischer, F. (2021). Contextual facilitators for learning activities involving technology in higher education: The C♭-model. Computers in Human Behavior, 121, 106794.
  52. Sandu, N., & Gide, E. (2019). Adoption of AI-chatbots to enhance student learning experience in higher education in India. 2019 18th International Conference on Information Technology Based Higher Education and Training, 1-5.
  53. Saunders, M. A., Lewis, P., & Thornhill, A. (2007). Research Methods for Business Students. Pearson.
  54. Schmitt, B. (1999). Experiential Marketing. Journal of Marketing Management, 15(1/3), 53-67.
  55. Silva García, P., & Rodríguez Pérez, A. (2023). Impacto de la pandemia por COVD 19 en educación básica: Una aproximación desde la perspectiva de estudiantes, padres y maestros. Diversidad Académica, 2(2), 3-29.
  56. Smith, S., Plum, K., Taylor-Smith, E., & Fabian, K. (2022). An exploration of academic identity through the COVID-19 pandemic. Journal of Further and Higher Education, 46(9), 1290-1303.
  57. Vargo, S. L., & Lusch, R. F. (2008). Service-dominant logic: continuing the evolution. Journal of the Academy of Marketing Science, 36(1), 1-10.
  58. Vasconcelos, A. M., Barichello, R., Lezana, Á., Forcellini, F. A., Ferreira, M. G. G., & Cauchick, M. P. A. (2015). Conceptualisation of the service experience by means of a literature review. Benchmarking: An International Journal, 22(7), 1301-1314.
  59. Verhoef, P. C., Lemon, K. N., Parasuraman, A., Roggeveen, A., Tsiros, M., & Schlesinger, L. A. (2009). Customer Experience Creation: Determinants, Dynamics, and Management Strategies. Journal of Retailing, 85(1), 31-41.
  60. Young, E., Thompson, R., Sharp, J., & Bosmans, D. (2020). Emotional transitions? Exploring the student experience of entering higher education in a widening-participation HE-in-FE setting. Journal of Further and Higher Education, 44(10), 1349-1363.
  61. Zapata-Garibay, R., González-Fagoaga, J. E., Meza-Rodríguez, E. B., Salazar-Ramírez, E., Plascencia-López, I., & González-Fagoaga, C. J. (2021). Mexico’s Higher Education Students’ Experience During the Lockdown due to the COVID-19 Pandemic. Frontiers in Education, 6, 683222.